Subscription FAQs

Can I view my Order History?

Yes! 🙌. At the top of your subscription dashboard click on "Order History". Your Order History will show all orders, including non subscription orders. Please click on "Order History"

How do I log into my Subscription account?

Great news it could not be easier! 👏. No more hassle with passwords or resets. Please simply enter your email address on our login page ➡️ here, receive a 4-digit code, and enjoy a seamless login!. If you have a phone number on file, you'll also re

Will I need to log in every time I visit my Subscription?

No! 👏. Once you've logged in on a device, we will keep you logged in, making it easier to manage your subscription in the future. If you ever need to log in on a new device, just follow the same passwordless login process.

Do I need to set up a Subscription account manually?

No need! Say goodbye to the hassle of setting up your subscription account. As soon as you check out your first subscription order on the website, your account is automatically created for you. To access your account, simply log in (Here). 🎉

Can I Skip a product?

Great news—yes, you can! 🎉. Click "Edit" on the product you want to skip for your next subscription order. A pop-up will appear—click "Skip Next Order" to confirm. Click "Save Changes.". 💡 Changed your mind? Simply click "Undo Skip" and "Save Chang

I want my order now!

Need your order right away? No problem! 🚀. Click "Get Now" at the bottom of your dashboard to process your next upcoming order immediately. This will place your next order right away and adjust your following order to your selected frequency from to

Can I change my next order date?

Absolutely! We’re super flexible. 👏. Click on "Next Order Date" in the bottom dashboard. You can easily choose your next order date by selecting a date on the calendar and clicking "Confirm.". Your subscription will adjust accordingly. ✅

How do I update my payment method?

Updating your payment method is quick and easy! 💳. Find "Billing" on your dashboard. Click "Edit Billing". Select "Add New Payment Method.". Enter your new card details and click "Next.". That’s it! Your new payment method will be saved for future o

How do I add products to my subscription?

Adding products to your subscription couldn’t be easier! 🛍️. Find "Edit Product" on your bottom dashboard. Click "Edit Products.". Click "Add Product(s) to Subscription". Select the products you want to add to your subscription. Choose the quantity

Can I add a one time product to my order?

Yes, you can!. Find "Edit Product" on your bottom dashboard. Click "Edit Products.". Select the product you want to add. Set the frequency to "One Time.". Choose your quantity. Click "Save Changes.". 💡 Tip: If you add the product to your subscriptio

Help! I need to update my Shipping address

No worries—it's super easy! 🚚. Click "Edit" next to Shipping Information. Enter your new shipping details. Click "Save.". That’s it! Your future orders will be sent to your updated address. ✅

Can I Pause my Subscription?

Yes! ⏸️. On your dashboard, click "Pause" to pause your subscription indefinitely. Confirm by clicking "Pause.". Whenever you're ready to resume, simply:. Click "Unpause.". Confirm by clicking "Unpause.". You're in full control of your subscription!

How do I add & remove a discount code?

It couldn't be simpler! 💡. To Add a Discount Code:. Click "More" on the bottom dashboard. Select "Apply Discount Code.". Enter your discount code and click "Apply.". Your discount will be added and can be confirmed on your main dashboard. ✅. To Remo

How do I change the quantity of the product?

It's super easy! ✨. On your dashboard, choose the product you want to edit:. Click the "+" to increase the quantity of the product. Click the "-" to decrease the quantity. 📌 Important: If you click "-" when there's only 1 left, a confirmation messag

Can I change my shipping frequency?

Yes, you can! 🚚✨. Click "More" on the bottom dashboard. Select "Edit Frequency.". Click the drop-down arrow to choose your preferred frequency—every 2, 4, 6, or 8 weeks. Click "Confirm & Apply.". 💡 Tip: You can also select a specific date for your

How do I cancel my subscription?

If you need to cancel your subscription, follow these steps:. Go to your subscription dashboard and click "More" at the bottom. Select "Cancel.". Choose your cancellation reason and proceed. Depending on your reason, you may be asked a few more quest

Can I skip an order?

Great news—yes, you can! 🎉. Simply click "Skip" on your subscription dashboard and choose the option that works best for you from the pop-up menu. For example, you can skip your order for:. 2 weeks. 4 weeks. (Want to share the love instead? You can

How do I merge my subscriptions together?

If you have two or more active subscriptions and want to combine them into one, here’s how:. Head to the bottom of your subscription dashboard and click "More.". Select "Merge Subscription.". Choose the subscriptions you'd like to merge into your cur

I want to split my Subscription

You can easily split your subscription into multiple subscriptions! 🔄. Click "Split Subscription.". Select the products you want to move to a new subscription. Click "Split.". 🛑 Please note: The "Split" feature does not support subscriptions with d

What is a "Gift Order" ?

You don’t have to skip your next subscription—you can gift it instead! 🎁. With just a few clicks, you can send your upcoming subscription order to someone special. No extra cost and no changes to your regular subscription settings. Here’s how it wor