Can I collect my order?
Although we would love to see you - unfortunately we are not able to accept order collections. We have a warehouse partner that picks and packs all online orders and this is not open to the public 📦
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Orders, Delivery & Returns
Do you offer free shipping?
📦 Yes, we do! If you live in Europe and your order is over €30 then you will get free shipping. We always ensure we charge a very fair fee for delivery and often subsidise much of the costs associated with delivery. We charge a flat-rate fee (shown
My order is getting sent to the wrong address, what do I do?
Oh no! 🙈 We are so sorry that your package is being sent to the incorrect address. Please reach out to our Customer Experience Team at [email protected] with your order number, the new address for the package to be sent to and the
How can I track my order?
You will have been sent an order confirmation with full tracking details from either Royal Mail or DPD when your order was dispatched from our warehouse. 📦 Please follow the link to see your package's journey or drop our customer services
Where is my delivery?
Oh no we are so sorry that you haven't received your delivery yet! Please do check your order confirmation email we sent you for tracking details and follow the link for more information on your package's location. If you still have questions then
Can I get a full refund or replacement if my order is damaged?
We take a lot of care ensuring your items are well packed at the Hunter & Gather warehouse ( using environmentally friendly recyclable packaging 👍 ) however some times when your package leaves us they can be handled without care and breakages can
My order has not arrived as expected - damaged, missing or wrong items!
Firstly, we are very sorry to hear that your order has not arrived as expected. if your items are damaged, missing or the wrong items have been sent please contact our Customer Experience Team immediately who will be very happy to help you. You can
Help! One of the items in my order has broken!
Firstly we are so sorry that one or more of your products have broken in your delivery. 🙈. Please listen to Jeff ( one of our Co-Founders) ➡️ here about what to do next. To send pictures of your broken delivery to our customer support team please do
What is your Returns policy?
Returns Policy. We like to keep things simple here at Hunter & Gather, so you can return any of our products within 30 days of delivery for a refund. To be eligible for a refund, your items must be unused and in the same condition that you received
Is my payment 100% secure?
Please rest assured that all credit card transactions made online on the Hunter & Gather website are completely secure. We use a third-party verification and encryption technology ensuring absolute security of all credit card transactions. If you
Can you Edit an Order once it has been placed?
The order-to-dispatch process is very quick. Our warehouse aims to dispatch orders as soon as possible once they have been processed. This unfortunately means that we are unable to edit or cancel your order once received. If you do not wish to keep y
Help! Can I Cancel my Order?
The order-to-dispatch process is very quick. Our warehouse aims to dispatch orders as soon as possible once they have been processed. This unfortunately means that we are unable to cancel or make any changes to your order once received. If you do not
Do you deliver to the USA?
You can find our Bovine, Marine Collagen & Organ Supplements on Amazon in the USA. 🇺🇸
EU Delivery & Shipping Overview
EU DELIVERY OVERVIEW. We do our very best to ensure that all orders that are received before 1 pm Monday to Friday are picked, packed, and dispatched the same day. We always ensure we charge a very fair fee for delivery and often subsidise much of th
30 Day Money Back Guarantee
At Hunter & Gather, we pride ourselves on providing high-quality, tasty, and healthy foods and supplements. We're so sure you'll love them that we offer a 30-day Money Back Guarantee. This is our commitment to your satisfaction. We stand behind the q